Home » FAQ


  • Q What kind of payment ways can you accept?

    A T/T, L/C, Western Union. Trade Assurance Order on Alibaba.
  • Q What is the shipping methods?

    A Ocean freight, Air freight, Land freight, Delivery service to the port or to door available. Or Express for urgent and light goods.
  • Q What is the after sale service?

    A We could offer full manual book and 24 hours on-line trouble shooting service if any operation problems. 
  • Q What is the warranty? 

    A One year warranty, except of wear part. From the date when machine was received, any damage except of wrong operation during warranty period could be repaired freely. But the travel and hotel expenses should be paid by buyer.
  • Q What is the payment term?

    A 100%TT payment for small amount order; 50% T/T as deposit and 50% balance paid before shipment for big amount order.
  • Q What is the delivery time?

    A Generally it is 5-10 days producing the machine, or it is 15-20 days if the machine customized, also depends on the machine and quantity you demand. 
  • Q Are you the factory? and the factory location?

    A Yes, we are the factory in Jinan of Shandong and do exporting by ourselves and trading others if you want. 

Our Company

Jinan Star Bake Machinery Co., Ltd is a specialized manufacturer of food processing equipment located in Jinan City, Shandong Province, China.

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   +86-18660802995
  +86-531-82806935
   No. 88, Huizhan West Road, High-Tech Zone 250101, Jinan City, Shandong Province, China.
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